SimPhone Pro is a clinical communication and documentation simulation platform. You will review a realistic electronic health record (EHR), chart your care, and call providers using the ISBARR framework, all in a safe, low-stakes environment. This guide walks you through everything you need to get started.
Contact your nursing instructor or program coordinator to receive your college's unique access code. This code is required to access the simulation platform and ties your sessions to your institution. Codes are checked securely on our servers and are never shown anywhere in the app, so your instructor is the only place to get it.
Once logged in, you'll see a sidebar list of patients. Each card shows the room number, patient name, MRN, acuity level, and diagnosis. Choose a patient based on your learning objectives or instructor assignment, then click the card to load the full EHR.
You can also build your own practice patient with the ➕ New button above the patient list. Every field starts blank — you enter the name, room, MRN, date of birth, unit, acuity, diagnosis, code status, isolation precautions, diet, activity, allergies, attending physician, and admission date yourself. Dropdown fields include an Other choice when you need to type something that is not listed. Nothing is auto-generated, so the chart reflects exactly what you decide to practice on.
After selecting a patient, click the "▶ Start Session" button. You can optionally enter a cohort or group name first (for example "Spring 2026, Group A") so your instructor can organize results. Starting a session officially begins your tracked simulation. All communication and charting from this point is recorded. You can end and restart as many times as you like; each attempt is saved separately.
A dark banner at the top of the chart shows the patient at a glance: name, age, room, code status, isolation precautions, allergies, attending physician, and diagnosis. Clinical alerts (such as critical vitals or severe allergies) appear here as well. Review the storyboard first on every patient.
Use the chart navigation to move between sections. Review the chart before making your call, and document your care as you go:
Your instructor can push changes to vitals or labs mid-session. A yellow banner will flash on screen when the chart has been updated. Check the affected sections to see what changed. This tests your ability to recognize and respond to clinical deterioration or improvement.
Your communication must include all six components to achieve a perfect score:
The six ISBARR indicators in the call header light up as you cover each component. Aim to light up all six before ending the call.
Your instructor may inject realistic interruptions into the call, such as an IV alarm, a new physician order requiring read-back, or a family member inquiry. These test your ability to stay focused and complete your ISBARR under pressure. Respond professionally and then continue your handoff.
Click "⏹ End Session" (or the END button in the call panel). After a brief moment, your ISBARR score is calculated by AI using your full transcript. A debrief summary will appear with your score and a report file will automatically download.
In the debrief summary, click "Download Patient Chart (PDF)" to save a complete PDF of the patient's chart plus everything you documented during the session: flowsheet entries, MAR administrations, nursing notes, lab orders, care plans, and med reconciliation. Keep it for your records or submit it to your instructor as evidence of your documentation.
The ISBARR score is out of 100, split equally across the 6 components (about 17 points each). After the session you'll see:
The AI uses your patient's actual vitals and diagnosis to evaluate whether your assessment was clinically accurate. If your instructor overrides your score, a yellow Faculty Override badge will appear with their note. Your instructor may also grade your EHR documentation (notes, flowsheets, MAR, and care plans) separately.
Use the buttons in the top-right of the main view:
SimDoc Pro is your practice charting workspace for real clinical days. It is separate from the phone simulation: you create your own chart, document what you assessed, and export it for your instructor. Never enter real or protected patient information — patient initials only, exactly as the on-screen warning banner states.
Click Export PDF from the chart or your library card to download a branded PDF containing your header information and every section you were assigned. Submit it to your instructor as evidence of your post-clinical documentation.
Your instructor decides which sections and sub-sections each cohort documents, and can tailor assignments for individual students. Assignments are captured when you start a new chart, so an instructor changing them later never removes work from a chart you already have in progress. Brand-new sections added to SimDoc Pro do appear on your existing charts. If a section you expected is missing, contact your instructor.
SimPhone Pro™ is designed for educational purposes only.
For questions or support, contact us at customer.service@simphonepro.com